tag:blogger.com,1999:blog-7408544773474770720.post1841567715265899455..comments2023-11-03T07:15:00.741-04:00Comments on State House Bureau Blog: FAILURE TO COMMUNICATETownsquare Media NJhttp://www.blogger.com/profile/14791313398169672155noreply@blogger.comBlogger3125tag:blogger.com,1999:blog-7408544773474770720.post-44481608609424776002013-09-17T21:20:15.255-04:002013-09-17T21:20:15.255-04:00This is gorgeous!This is gorgeous!Houstonhttp://topcoffeemakers2013.usnoreply@blogger.comtag:blogger.com,1999:blog-7408544773474770720.post-1105280085203539512012-03-19T23:32:26.527-04:002012-03-19T23:32:26.527-04:00Hi I just read your thoughts sharing about the JCP...Hi I just read your thoughts sharing about the JCP&L company's lack of urgency and communication. I was curious, did you ever get the situaution resolved by them? Do you still use JCP&L for energy since this happened? Do you write other sources or have a website of more writings?<br />Thanks <br />Schay@email.com <br /><br />PS I wanted to get your opinion related to this topic.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-7408544773474770720.post-74733473574748814802011-09-04T11:32:14.387-04:002011-09-04T11:32:14.387-04:00Failure to communicate: I just want you to know, ...Failure to communicate: I just want you to know, even if you got a hold of a "live" person, you would get the same rhetoric as you received in your email. I find it appalling with all the technology we have today, First Energy can not communicate to their customers when a service crew will be in their territory. The excuse at the call centers where you can talk to a "live" person is that they don't have that information and they can't get it from their dispatchers. They say if they called their dispatchers every time they got a call from a customer, it would take time away from the dispatcher getting crews out to do their work. I am really sorry, but this answer is very lame. If this is truly the case, then First Energy needs to change their systems and how they handle information to their customers. I have spoken to many "live" people at the Supervisory level and have received nothing but rhetoric. The information given is useless. The words "majority" and "remainder" are meaningless. Could I determine from this bit of information if I was in the "majority" or part of the "remainder". <br /><br />Five days ago, we had a crew come out and reattach the lines that came down. But what that crew couldn't do was replace the transformer that was damaged. It is now seven days since we have had power. Please, tell me how sending out two crews to cover one job is cost effective and time efficient. We have lost 5 days waiting for a transformer. Something is very wrong here. Will we ever really know the truth? More than likely no. This company has totally left us in the dark.Anonymousnoreply@blogger.com